Job: Technical Supervisor - Job #: *370E044EA4D79DE4

Requisition Number 09-0822
Post Date 8/28/2009
Title Technical Supervisor - Job #: *370E044EA4D79DE4
City Salt Lake City
State UT

General Function:

Supervises the daily operations assigned to specific technical work section(s), including work assignments and result review. Monitors the competency and performance of employees in providing diagnostic testing within the scope of the work section. Ensures that procedures and methods are performed according to section protocol, including quality control parameters and result reporting. Provides technical expertise in the use, calibration, maintenance, and troubleshooting of all laboratory instruments, equipment, reagents and procedures. Performs routine and specialized procedures as necessary. Meets the objectives of ARUP Laboratories by maintaining high standards of quality, efficiency and economy.

Reporting Function:

This position reports to the Group Manager, Technical, who in turn reports to the Division Manager.

Essential Functions:

The essential function(s) of the Technical Supervisor include, but are not limited to the following:


Personnel (25%)


1. Directs the daily workflow assigned to the specific technical work section. Provides coverage for absence of testing personnel due to illness, vacation, 7/7 absences, or authorized LOA.

2. Reviews scheduling needs of the department. Provides a timely written schedule for all employees. Ensures bench coverage as necessary to provide adequate staffing to meet service needs. Reviews time and attendance sheets and submits to payroll by the defined deadline. Provides summary of deviations, problems and overtime to Group Manager, as needed. Enforces the ARUP time and attendance policies.

3. Interviews and recommends the best qualified individuals for positions within the section, following all guidelines and policies of ARUP.

4. Appraises and evaluates employees at six (6) months for new employees and on an annual basis thereafter. Every employee will have at least one performance evaluation per year. A copy of the evaluation will be submitted to the Group Manager and a copy sent to Human Resources for placement in the personnel file.

5. Provides and documents initial counseling at the bench level as necessary. Provides input to the Group Manager for subsequent counseling or disciplinary action.

6. In conjunction with the Teaching Specialist, ensures new and existing staff are properly trained in all technical and safety procedures. Completes competency testing on all employees before they are allowed to work independently…semi-annual for new employees and annually thereafter. Enforces ARUP policies.

7. Communicates effectively with staff. This includes holding regularly scheduled staff meetings at least bi-monthly. Minutes of these meetings are to be prepared and distributed to all staff within one week of the meeting, with a copy to the Group Manager.

8. In conjunction with the Teaching Specialist, ensures that continuing education and staff development activities are available to all employees on a regular basis.

9. Motivates employees to maintain a positive professional productive safe work environment.


Procedures (25%)


10. Writes and updates SOP's (technical procedures). New procedures will be written and old procedures updated on an ongoing basis. SOP's will be written and in place prior to any procedural changes. Provides technical input as needed.

11. Develops and maintains expertise in the section computer database and provides help to update the LIS database and User's Guide as needed and at least annually.

12. Ensures test cost accounting, CPT coding, LOINC coding are accurate and up to date.

13. Ensures test history files are accurate and up to date.

14. Maintains adequate supply inventories to meet or exceed TAT; performs and/or coordinates quarterly inventory counts.


Troubleshooting/Technical (20%)


15. Updates personal skills and knowledge to remain current and become efficient and proficient in the position.

16. Consults with the Medical Director(s) regarding technical issues when appropriate.

17. Develops and maintains scientific and technical expertise in the given laboratory areas. Contributes to lectures and staff in-service sessions. Provides at least two inservices per year. Contributes to written publications as required.

18. Reviews and initials proficiency testing results when received. Assists with problem resolution follow up reports

19. Assists in continued instrument and/or testing method correlation validation and troubleshooting of tests as needed.

20. Performs bench work as assigned.


QA/QC/Client support (10%)


21. Receives and handles complaints. Reviews pe

Job Qualifications

Education/Credentials required:

Education required: Bachelor of Science or Art degree with the educational and certification requirements of a Medical Technologist.


Credentials/ Certifications required: An appropriate certification from one of the nationally recognized certification agencies such as ASCP or NCA.


Experience required:

Minimum of six years pertinent clinical laboratory experience with at least two years spent working under a director at the doctoral level.


Physical and other requirements:

* Regular and reliable attendance.

* Excellent customer service skills.

* Ability to work well with others.

* Ability to work long hours.

* Excellent judgment in planning work, assessing results, solving problems and recommending action. Error or negligence may lead to serious consequences to the patient or disrupt the operation of the group.

* Ability to organize work, to meet deadlines and work under stressful conditions.

* Exemplary communication skills both oral and written.

* Absolute integrity in the accurate identifications of samples, performance and reporting of results.

* Continual assessment of current literature.

* Ability to pipette with precision and use a needle and syringe with accuracy.

* Ability to accurately read microscopic samples.