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Job TitleAssist Router-AROUT
The Router routes and dispatches trips to third-party transportation providers and handles the coordination of pre-scheduled patient trips to medical facilities.
Reviews the regional trip reservations using LogistiCare's proprietary software (LCAD)
Assigns reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
Responsible for communication with transportation providers and monitoring of the Provider Call Line/Queue
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
High School Graduate or General Education Degree (GED)
At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
3 years of routing, scheduling and/or dispatch experience to include geographical knowledge preferred
Prior in-bound call center experience preferred
Knowledge of transit system a plus
Knowledge of Medicaid guidelines and covered services plus
SKILLS & ABILITIES
Excellent customer service & phone skills
Proficient with Microsoft Word, Excel, and Outlook
Ability to accurately type 35+ corrected words per minute