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Facility REp-FACR

at logisticare

Posted: 10/24/2017
Job Reference #: 5000274269206
Categories: Other/General

Job Description

Job Title

Facility REp-FACR

Requisition Number


Job Description

The Facility Representative is the person at LogistiCare that assists facilities in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.

Essential Duties and Responsibilities:
  • Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers
  • Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports
  • Interaction with facility social service staff to coordinate patient trips
  • Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)
  • Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update
LogistiCare's database for the new provider
  • Managed prescheduled patient trips in LCAD
  • Audit provider trip logs against prescheduled trip confirmations received from facilities
  • Handle facility complaints regarding prescheduled patient delivery and pick-up

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.

Qualified candidates must have a high school degree or GED.

  • 2 years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service oriented environment.
  • Social Services and/or case management, basic medical terminology, and/or front or back office medical experience preferred.
  • Knowledge of Medicaid guidelines and covered services a plus
  • Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills
  • Must possess professional writing skills and ability to correspond with professionals both verbally and in writing.
  • Ability to accurately type 35+ words per minute
  • Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook; must be able to learn and acquire proficiency in LogistiCare's proprietary software applications.
Environmental and Working Conditions:
  • Entire work time is conducted in an office setting.
Physical and Mental Requirements:
  • Ability to work independently or with a team a must.

"LogistiCare is an Equal Opportunity Employer."

Work Location(s)

5215 Wiley Post Way Suite 140, Salt Lake City, Utah 84116

Full-Time/Part Time